Customer Service


  • At Coastal Formulas, we know that your order arriving on time is CRUCIAL.  
  • Every order receives a tracking number before it leaves our facility. From the time it leaves our door to the time it gets to yours, you will always know where your package is.
  • Our Standard/Regular Delivery: 3-7 business days.
  • We ship orders through USPS (United States Postal Service).
  • You can check shipping charges at checkout.
  • We offer free standard shipping for all orders over $149.00.
  • If your package is stuck in transit, undelivered, or damaged, please contact us or the shipping carrier directly as soon as possible for a speedy resolution.
  • In some cases, we can submit a package claim to the shipping carrier on your behalf. Package claims take at least 10 or more business days to find a resolution.
  • If you need to make special delivery arrangements while your package is in transit, please contact the shipping carrier directly as soon as possible.
  • If a package issue is reported more than 30 days from the delivery date, we have limited recourse to reconcile the issue and cannot guarantee a resolution. It is very important to contact us as soon as possible for any type of package issue.
  • Before your order leaves our warehouse, it is fully checked, and quality controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. For more information, please contact our Customer Care team.


We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation.

These are Coastal Formulas Overall Return Guidelines. All returns must meet the overall guidelines for the individual return policy to apply.

  • All product returns must be in original packaging and with proof of purchase.
  • You must request a return within 30 days of the purchase date.


  • All items purchased as NEW must be returned as NEW, UNUSED, and in ORIGINAL PACKAGING.
  • Once we have received your return, you will receive a refund within 3 business days.
  • For damaged or missing items upon delivery, please contact us directly and we will work towards a speedy resolution.
  • Email:
  • Refunds are applied to the original method of payment.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
  • Email:


  • The initiation of the return process must be done within 30 days of receiving the product. After 30 days, we can no longer accept the return.
  • The invoice or a copy of the invoice must accompany all returns.


  • All the purchases from shall be governed by our terms and conditions.
  • If you place an Order for any product from our website, at the time ordering, while providing your details it is your duty to be careful and warrant that the details provided are true and accurate.
  • Payment method shall be:
    • Online: Credit Cards and Debit cards.
    • PayPal
    • We accept the following payment methods: Visa, MasterCard, American Express, Visa Debit, Visa Delta, Apple Pay, Google Pay, online and PayPal. We do not accept any other method of payment.
  • You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it.
  • Payment will be collected immediately upon completion of payment process and an email will be sent to confirm your order. Another email will be sent at later day to confirm the details of the delivery of your product.
  • In any case of exception, we may contact you to say that we do not accept your order. This is typically for the following reasons:
  • the products are unavailable;(due to discontinuation of the design etc.)
  • we cannot authorize your payment;
  • you are not allowed to buy the products from us;
  • we are not allowed to sell the products to you;
  • there has been a mistake on the pricing or description of the products.
  • In such a scenario we will be sending you a mail to confirm that your order has not been accepted and your payment will be transferred back to you within next 24 hours from this mail.
  • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
  • (a) a legally binding contract will be in place between you and us; and
  • (b) we will dispatch the products to you or inform you of the estimated dispatch date.
  • When you make your order online, we will provide you an email to confirm that we have received it. If there is an error in the order confirmation, please contact us immediately by email to
  • We are happy to support you if there is any issue you can contact for any inquiry or problem.
  • We take customer feedback very seriously and use it to constantly improve our products and quality of service.


If you have any question query related to this Refund Policy or you have any query related to your order you can contact us through the following:



Attn: Returns

981 Highway 98 East

STE 3 #302

Destin, Florida USA 32541

This document was last updated on August 8, 2022